Change Healthcare incident

Resolved Notice : Clinical Exchange - MFA and printing Issues related to maintenance

Major Resolved View vendor source →

Change Healthcare experienced a major incident on February 18, 2026, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 03:54 PM UTC
Resolved
Feb 18, 2026, 05:33 PM UTC
Duration
1h 39m
Detected by Pingoru
Feb 18, 2026, 03:54 PM UTC

Update timeline

  1. investigating Feb 18, 2026, 03:54 PM UTC

    The Clinical Exchange team is aware of an issue impacting some laboratory customers . We are working to resolve the issue as quickly as possible. INC#INC48489210

  2. identified Feb 18, 2026, 05:04 PM UTC

    The Clinical Exchange team is aware of an issue impacting some laboratory customers . We continue to actively work on resolving the issue as quickly as possible. #INC48489210

  3. resolved Feb 18, 2026, 05:33 PM UTC

    We are pleased to inform you that the issue affecting Clinical Exchange has been resolved. #INC48489210