Change Healthcare incident

Resolved Notice- MEDRX AZURE- claim processing issues

Major Resolved View vendor source →

Change Healthcare experienced a major incident on November 28, 2025 affecting MedRx, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 03:49 PM UTC
Resolved
Nov 28, 2025, 05:32 PM UTC
Duration
1h 43m
Detected by Pingoru
Nov 28, 2025, 03:49 PM UTC

Affected components

MedRx

Update timeline

  1. investigating Nov 28, 2025, 03:49 PM UTC

    MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available. #INC46878007

  2. resolved Nov 28, 2025, 05:32 PM UTC

    MedRx previously experienced claim processing issues related to pharmacy number rejections within the Medicare Vaccine program. The issue has been fully investigated and resolved. All impacted claims have been addressed, and normal processing has resumed.