Change Healthcare incident

Resolved Notice: ENGAGECARE PROVIDER - Logout Issues.

Major Resolved View vendor source →

Change Healthcare experienced a major incident on December 5, 2025, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 03:06 PM UTC
Resolved
Dec 05, 2025, 05:03 PM UTC
Duration
1h 56m
Detected by Pingoru
Dec 05, 2025, 03:06 PM UTC

Update timeline

  1. monitoring Dec 05, 2025, 03:06 PM UTC

    Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience. #INC47002587

  2. resolved Dec 05, 2025, 05:03 PM UTC

    Optum Insight EngageCare previously experienced logout issues affecting some users. The issue has been investigated and a corrective change has been implemented. Normal sign‑in and session behavior has resumed, and our teams are continuing to monitor the environment to ensure ongoing stability. No customer action is required. If you continue to experience any related issues, please contact Support. #INC47002587