Change Healthcare incident
Resolved: ACCUREG - ENGAGECARE PROVIDER : Eligibility verification is not being returned for all customers using the Engage Care Provider product.
Critical Vendor's status page →
Resolved after 1 hour 12 minutes, on February 5, 2026.
Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.
Update timeline
- investigating Feb 05, 2026, 08:03 PM UTC
02/05/2025 [03:01:00 PM EST] The Engage Care Provider team is currently experiencing a processing issue for EV/Eligibility services. Teams are engaged and working to resolve the issue as quickly as possible. INC48241580
- resolved Feb 05, 2026, 09:15 PM UTC
Engage Care Provider Services have been restored. Teams are working to reprocess Eligibility transactions.
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