Change Healthcare incident

Resolved : Eligibility Issues for Commercial and Medicaid MedRx RESOLVED

Major Resolved View vendor source →

Change Healthcare experienced a major incident on November 10, 2025 affecting MedRx, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 06:40 PM UTC
Resolved
Nov 10, 2025, 07:22 PM UTC
Duration
41m
Detected by Pingoru
Nov 10, 2025, 06:40 PM UTC

Affected components

MedRx

Update timeline

  1. investigating Nov 10, 2025, 06:40 PM UTC

    Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.

  2. resolved Nov 10, 2025, 07:22 PM UTC

    Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.