Change Healthcare incident

Resolved Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies

Critical Resolved View vendor source →

Change Healthcare experienced a critical incident on December 23, 2025 affecting Pharmacy Network Solutions, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 03:44 PM UTC
Resolved
Dec 23, 2025, 04:25 PM UTC
Duration
41m
Detected by Pingoru
Dec 23, 2025, 03:44 PM UTC

Affected components

Pharmacy Network Solutions

Update timeline

  1. investigating Dec 23, 2025, 03:44 PM UTC

    There has been an issue identified with our e-prescribing service where scripts are not getting through for multiple customers. We are actively working to resolve the issue and will send an update as soon as more information is available. INC/CSA/Ref #INC47355817

  2. resolved Dec 23, 2025, 04:25 PM UTC

    The issue with our e-Prescribing service has been resolved. Connections were refreshed, and the messages were able to process into the hub. The team is monitoring but the issue is now resolved. INC/CSA/Ref #INC47355817