Change Healthcare Outage History

Dear Customers, We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available. Services impacted: Recast Questions? For more information, please contact Central Services Support by emailing [email protected]. #INC49624728

Recast service is still unavailable. Restoration effort remains in progress. #INC49624728

Recast service remains down, and restoration activities are ongoing. INC#INC49624728

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

CM is currently experiencing an unexpected connectivity issue today, Monday, April 20, 2026. As a result, users may be unable to access the CM application. Optum is currently working to resolve this as soon as possible and will continue to keep you updated on the progress made to correct this issue. We apologize for any inconvenience this may cause. #INC49575022

We continue to work on resolving the outage associated with the Contract Manager environment. We are currently building and testing a new release to address the issue. Updates will be shared as more information becomes available. #INC49575022

The issue impacting Contract Manager environment has been resolved. Service was restored after unblocking affected system components and stabilizing the environment. A permanent fix is being deployed to address the underlying security vulnerability and prevent recurrence. #INC49575022

The Medical Network Payer Connectivity Services Realtime Processing is experiencing and a Realtime service interruption. As a result all Realtime processing is down. Our teams are actively working to troubleshoot and resolve the issue. INC# INC49466830

Medical Network PCS – Real-Time Processing is currently experiencing a service interruption, and all real-time transactions are unavailable. Engineering teams are actively investigating the issue and working on restoration. Updates will be shared as more information becomes available. INC# INC49466830

Medical Network PCS real‑time services remain down; engineering teams are actively troubleshooting and performing recovery actions. INC# INC49466830

We are currently experiencing a service interruption affecting Medical Network PCS real-time processing. At this time, all real-time transactions are unavailable. Our engineering teams are actively investigating the issue and working to restore service as quickly as possible. INC# INC49466830

We are aware of the ZScaler issues with MDIV/MMIS. We are actively investigating the issue with the larger Optum/Zscaler team and will provide updates as soon as available. INC #INC49392819

We are aware of the slow EPR response times. We are actively investigating the slowness and will provide updates as more information becomes available. We apologize for any inconvenience this may cause. INC#INC49298901

We are aware of an issue occurring within the system. We will provide updates as more information becomes available. Incident type : Estimator is down Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible. INC#INC49049942

The team is currently aware of an issue within the system and will provide further updates as more details are confirmed. Incident type : Estimator is down Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible. INC#INC49049942

We are aware that customers may not be able to login to EngageCare Provider. Our teams are actively working to troubleshoot and resolve the issue. INC #INC49002906

Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans. Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible. BIN 022659 BIN 009737/ 011503 BIN 002286 INC #INC48943150

Issue Ongoing- Optum has identified a critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. The issue is resulting in connection‑to‑payer errors and is currently preventing successful claim processing for impacted plans. Optum teams are actively engaged and working with the payer to restore connectivity as quickly as possible. BIN 022659 BIN 009737/ 011503 BIN 002286 INC #INC48943150

Recast Claim Formatter performed an infrastructure change over the weekend which involved recreating a virtual machine that changed its private IP address which then prevented the firewall access as it was originally opened only previous private ip address. We are currently in the process of resolving this issue, opening the firewall and performing a rolling restart. Some of you may not be experiencing any issues while others are. #INC48839327

We are facing issues with traffic routed through wso2. Any services leveraged through this will be impacted. We are actively investigating the problem and will provide updates as more information becomes available. Services impacted: WSO2 Services #INC48815572

We are currently investigating an issue impacting InterQual Connect customers using prod.ds.interqual.com or prod2.ds.interqual.com, where users are receiving blank screen or error when they launch InterQual. Our team is actively working to identify and resolve the problem. We will provide additional information as our investigation progresses. Current Status: We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution. #INC48798457

We are aware of an issue with Central Prescriber resulting in failures during Prescriber searches. We are actively working with the vendor to resolve. #INC48793810

Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies may have intermittent connectivity issues. Technical staff is activity working to resolve any issues. If you experience any timeouts and your organization does IP filtering, you will need to whitelist for outbound traffic IP Subnet 168.183.3.128 /27 (usable range 168.183.3.128-168.183.3.159). If continue to see issues please report to your software vendor or call our customer support team at: 866-379-6389. #INC48787011

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available on 3-6-2026 by 11 am CST. #INC48787011

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 1 PM CST. #INC48787011

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 3 PM CST. #INC48787011

Some customers may continue to experience intermittent connectivity errors when connecting to rxnsconnect.changehealthcare.com. The technical teams are actively working to resolve the issue. We will provide further updates as more information becomes available by 5 PM CST. #INC48787011

Optum Insight migrated to Cloudflare for connectivity to rxnsconnect.changehealthcare.com effective date March 2, 2026. Some pharmacies experienced intermittent connectivity issues. Technical staff worked diligently to resolve the issue. The issue was resolved at 4:18pm CST 3-6-2026. #INC48787011

Customers may experience performance issues or errors on Direct Entry jobs due to password issues. INC # INC48750170

Customers may experience slowness or errors with Medicare Direct Entry jobs. Optum continues to research. INC # INC48750170

Customers have been provided a workaround for the password issue by disabling the automated DE password update and manually updating the password on the Medicare system. Optum continues to work on the root problem. INC # INC48750170

Customers may experience errors with Medicare Direct Entry processing. Resolution efforts are in process.

Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. Research towards resolution continues. #INC48776620

Customers may continue to experience slowness and errors with Medicare Direct Entry jobs. The technical team is actively working to resolve the issue. We will provide further updates as more information becomes available at 2:00 PM CST. #INC48776620

We are currently experiencing intermittent issues with MDIV this morning. Our AIX and MDIV engineering teams are actively working to identify the root cause and resolve the issue as quickly as possible. Thank you for your patience and understanding while we work through this. We will share updates on any significant developments and notify you as soon as service is fully restored. INC# INC48748784

An update has been loaded to hosted Assurance which will resolve account errors caused yesterday. Support is working to resume jobs failed currently. Turnkey customer should request Product Update to retrieve the files. INC# INC48727484

Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE). This may result in: Failed, queued, slow jobs ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen' Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. INC/CSA/Ref # INC48697869

We are working on correcting our process to accommodate the changes made to the MDE System. INC/CSA/Ref # INC48697869

We are aware of an issue with end-users experiencing errors while trying to access the Clinical Exchange application. We are investigating this as a priority. INC# INC48666477

The Clinical Exchange team is aware of an issue impacting some laboratory customers . We are working to resolve the issue as quickly as possible. INC#INC48489210

We are aware of an issue affecting Clinical Exchange and are currently working toward a resolution. INC#INC48489210

Due to an ongoing issue with the Central Document Service, clients may experience errors when accessing or updating patient documents. We are actively investigating the problem and will provide updates as more information becomes available. #INC48357143

We are aware of an issue impacting users’ ability to select patients, retrieve prescription information, and identify or merge duplicate patient records. The issue is under investigation, and we will provide an update within the next hour. #INC48338752

MedRx Optum Insight is currently experiencing an issue with the Claim Management Utility tool. We are investigating and will provide an update as soon as possible. INC/CSA/Ref #INC48291819

Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue. INC/CSA/Ref # INC48277205