Change Healthcare incident

Resolved Notice: Multiple Products Impacted - Service Outage

Major Resolved View vendor source →

Change Healthcare experienced a major incident on November 18, 2025 affecting MedRx, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:34 PM UTC
Resolved
Nov 18, 2025, 03:01 PM UTC
Duration
2h 26m
Detected by Pingoru
Nov 18, 2025, 12:34 PM UTC

Affected components

MedRx

Update timeline

  1. investigating Nov 18, 2025, 12:34 PM UTC

    We are aware of a service disruption affecting multiple Optum products. Our vendor, Cloudflare, is currently experiencing a partial outage and is actively investigating the issue. We are monitoring the situation closely and will share updates as soon as they become available.

  2. investigating Nov 18, 2025, 01:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 02:18 PM UTC

    Cloudflare has identified a resolution, and engineers are preparing to deploy the fix. Deployment is expected to begin at approximately 9:15 AM ET. We will share additional information and updates once the deployment is underway.

  4. identified Nov 18, 2025, 02:23 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 18, 2025, 02:47 PM UTC

    Cloudflare has moved all UHG accounts from the new version of its frontline proxy back to the previous version to restore service. Our teams are actively monitoring and verifying that all products across the organization are fully restored. We will provide a resolution update within approximately one hour, assuming the issue does not reoccur.

  6. monitoring Nov 18, 2025, 02:57 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Nov 18, 2025, 03:01 PM UTC

    No additional impacts have been identified by Cloudflare or Optum. All Optum products are fully available, and the issue caused by Cloudflare has been resolved.