Change Healthcare incident

Resolved Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW. The remediation is taking way too long.

Resolved after 21 hours 30 minutes, affecting Absolute AR, on October 31, 2025.

monitoring Nov 01, 2025, 11:49 AM UTC

There is currently a delay in delivering the latest Absolute AR data, which is also impacting dashboards within the Absolute application. Our team is actively working to restore functionality, and remediation efforts are expected to continue into Saturday. We will provide an update by midday Saturday. We apologize for any inconvenience caused.

Started: Oct 31, 2025, 03:48 PM UTC
Resolved: Nov 01, 2025, 01:19 PM UTC
Duration: 21h 30m
Detected by Pingoru: Oct 31, 2025, 03:48 PM UTC

Affected components

Absolute AR

Update timeline

investigating Oct 31, 2025, 03:48 PM UTC

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience. INC/CSA/Ref # INC46323896
investigating Oct 31, 2025, 04:47 PM UTC

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience.
investigating Oct 31, 2025, 05:48 PM UTC

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible and will have another update after 3:30pm CST. We apologize for any inconvenience.
identified Oct 31, 2025, 08:19 PM UTC

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible and remediation continues. We apologize for any inconvenience.
identified Oct 31, 2025, 09:03 PM UTC

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality; remediation will carry into Saturday. We will send another update midday Saturday. We apologize for any inconvenience.
monitoring Nov 01, 2025, 11:49 AM UTC

There is currently a delay in delivering the latest Absolute AR data, which is also impacting dashboards within the Absolute application. Our team is actively working to restore functionality, and remediation efforts are expected to continue into Saturday. We will provide an update by midday Saturday. We apologize for any inconvenience caused.
resolved Nov 01, 2025, 01:19 PM UTC

The delay in delivering the latest Absolute AR data has been resolved.

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