Change Healthcare incident
Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue
Resolved after 28 minutes, on January 28, 2026.
Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it. INC/CSA/Ref #INC48061955
Update timeline
- investigating Jan 28, 2026, 02:20 PM UTC
Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible. INC/CSA/Ref #INC48061955
- resolved Jan 28, 2026, 02:49 PM UTC
Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it. INC/CSA/Ref #INC48061955
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