Change Healthcare incident
Resolved - Multiple Products Being Impacted
Change Healthcare experienced a major incident on October 29, 2025 affecting Absolute AR and MedRx and 1 more component, lasting 9h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:36 PM UTC
We’re currently experiencing performance issues affecting several Optum applications. Our technical teams are actively working to resolve the problem. We’ll share updates as soon as more information is available.
- investigating Oct 29, 2025, 05:00 PM UTC
A major cloud service provider is experiencing a DNS-related outage that is disrupting access to its management portal and multiple services. The issue began around 12 PM Eastern Time and is currently impacting all Optum applications. The provider is working to resolve the problem, and we will share updates as soon as additional information becomes available.
- investigating Oct 29, 2025, 05:51 PM UTC
The cloud service provider is rolling back recent changes and restoring services to their last known good state. Many Optum applications remain impacted. We will share further updates as soon as more information becomes available.
- identified Oct 29, 2025, 07:23 PM UTC
We are aware of a widespread outage involving Microsoft Azure. Our teams are currently working closely to monitor the situation with Microsoft to minimize any impact to our environment. We appreciate your patience as we work to resolve this issue as quickly as possible
- monitoring Oct 29, 2025, 09:18 PM UTC
Our teams continue to work closely to monitor the situation with Microsoft. We are now starting to see phased restoration on many of our impacted applications. We appreciate your patience as we work to fully validate restoration of all services and will send more information as it becomes available.
- resolved Oct 30, 2025, 01:52 AM UTC
We believe the outage impacting Microsoft Azure services has now been resolved and our Optum applications are fully restored. Throughout the day, our teams worked diligently in close coordination with Microsoft to monitor and address the situation as it evolved. As of now, all previously impacted services appear to be operating normally, though our teams are monitoring them vigilantly. If you experience any lingering issues, please contact our support team for assistance.