CaptivateIQ Outage History

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CaptivateIQ had 34 outages in the last 2 years totaling 54h 35m of downtime — averaging 1.4 incidents per month.

There were 34 CaptivateIQ outages since June 4, 2024 totaling 54h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.captivateiq.com

Major April 14, 2026

Job Processing Errors

Detected by Pingoru
Apr 14, 2026, 12:13 AM UTC
Resolved
Apr 14, 2026, 12:51 AM UTC
Duration
38m
Affected: Data & ConnectionsPayoutsReporting
Timeline · 2 updates
  1. identified Apr 14, 2026, 12:13 AM UTC

    We're currently implementing a fix for an issue that's affecting customer exports.

  2. resolved Apr 14, 2026, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Edits to Employee Attribute columns not saving

Detected by Pingoru
Mar 24, 2026, 10:29 PM UTC
Resolved
Mar 24, 2026, 11:03 PM UTC
Duration
34m
Affected: Workbooks & Commission Plans
Timeline · 4 updates
  1. investigating Mar 24, 2026, 10:29 PM UTC

    We are currently investigating this issue.

  2. identified Mar 24, 2026, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 24, 2026, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2026, 11:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Degraded Performance - Date Fields Displaying "Invalid DateTime" in the Transformation Workbook UI

Detected by Pingoru
Mar 05, 2026, 11:05 PM UTC
Resolved
Mar 06, 2026, 12:05 AM UTC
Duration
1h
Affected: Workbooks & Commission Plans
Timeline · 6 updates
  1. investigating Mar 05, 2026, 11:05 PM UTC

    We are aware of an issue where date fields are displaying as "Invalid DateTime" in the UI for Transformed columns. There is no affect to your calculations, and statements/reports/payouts are also unaffected.

  2. identified Mar 05, 2026, 11:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 05, 2026, 11:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 05, 2026, 11:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 06, 2026, 12:05 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 06, 2026, 12:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

What-if calculator degraded performance

Detected by Pingoru
Feb 20, 2026, 08:48 PM UTC
Resolved
Feb 20, 2026, 09:01 PM UTC
Duration
13m
Affected: Workbooks & Commission Plans
Timeline · 3 updates
  1. identified Feb 20, 2026, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 20, 2026, 08:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Hierarchy pages are not loading

Detected by Pingoru
Feb 18, 2026, 06:50 PM UTC
Resolved
Feb 18, 2026, 07:33 PM UTC
Duration
42m
Affected: People & Hierarchies Management
Timeline · 3 updates
  1. identified Feb 18, 2026, 06:50 PM UTC

    The issue has been identified, and a fix is being implemented.

  2. monitoring Feb 18, 2026, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 18, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Employee Assumptions page loading issues

Detected by Pingoru
Feb 11, 2026, 07:13 PM UTC
Resolved
Feb 11, 2026, 07:20 PM UTC
Duration
7m
Affected: Workbooks & Commission Plans
Timeline · 2 updates
  1. monitoring Feb 11, 2026, 07:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Feb 11, 2026, 07:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Salesforce IDP + SSO Login Issuies

Detected by Pingoru
Feb 03, 2026, 06:35 PM UTC
Resolved
Feb 04, 2026, 12:59 AM UTC
Duration
6h 23m
Affected: User Login
Timeline · 4 updates
  1. investigating Feb 03, 2026, 06:35 PM UTC

    We are investigating an issue with certain customers being unable to authenticate via SSO when using salesforce as their IDP.

  2. identified Feb 03, 2026, 07:43 PM UTC

    We currently believe this issue is related to the ongoing Salesforce incident for Identity Providers and are waiting for resolution of that incident. https://status.salesforce.com/incidents/20003660

  3. monitoring Feb 03, 2026, 11:09 PM UTC

    We're continuing to wait for Salesforce to resolve the incident.

  4. resolved Feb 04, 2026, 12:59 AM UTC

    Upstream incident is resolved

Read the full incident report →

Minor December 10, 2025

SSL Certificate Warnings

Detected by Pingoru
Dec 10, 2025, 07:55 PM UTC
Resolved
Dec 10, 2025, 08:44 PM UTC
Duration
49m
Affected: Payee User Interface
Timeline · 3 updates
  1. identified Dec 10, 2025, 07:55 PM UTC

    We are experiencing a misconfiguration with our SSL certificates as a result of a recent change. We are working on resolving this issue and expect it to be addressed within 30 minutes.

  2. monitoring Dec 10, 2025, 08:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

CaptivateIQ might be unavailable due to 3rd party provider outage

Detected by Pingoru
Nov 18, 2025, 11:47 AM UTC
Resolved
Nov 18, 2025, 03:20 PM UTC
Duration
3h 32m
Affected: Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceUser LoginReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit LogsCIQ AssistSandboxes
Timeline · 6 updates
  1. investigating Nov 18, 2025, 11:47 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 18, 2025, 12:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 12:43 PM UTC

    CaptivateIQ is experiencing intermittent availability issues due to a widespread outage at our edge provider, Cloudflare. We are monitoring Cloudflare’s recovery progress and our Engineering team is working on mitigation options.

  4. identified Nov 18, 2025, 01:19 PM UTC

    Our edge provider, Cloudflare, has identified the issue affecting availability in our US environments and is actively rolling out a fix. We expect conditions to improve as their recovery progresses, though some elevated error rates may persist during stabilization. We are closely monitoring the situation and will provide further updates as recovery continues. Our Engineering team is also advancing mitigation efforts in parallel to ensure service stability.

  5. monitoring Nov 18, 2025, 01:28 PM UTC

    Cloudflare has reported their issue as fixed, and we are now monitoring their recovery to ensure stability.

  6. resolved Nov 18, 2025, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Reports are not updating

Detected by Pingoru
Oct 22, 2025, 05:55 PM UTC
Resolved
Oct 22, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 22, 2025, 05:55 PM UTC

    From 5:54 AM PDT to 7:40 AM PDT reports in CaptivateIQ were unable to be updated. This was caused by a configuration change at the infrastructure layer. The change was reverted to resolve the report updating issue. CaptivateIQ is now updating any and all reports that were impacted by this incident.

Read the full incident report →

Major October 20, 2025

Widespread service distruption

Detected by Pingoru
Oct 20, 2025, 09:30 AM UTC
Resolved
Oct 20, 2025, 09:15 PM UTC
Duration
11h 45m
Affected: Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceUser LoginReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit LogsCIQ AssistSandboxes
Timeline · 11 updates

Read the full incident report →

Major October 9, 2025

IP Validation Errors

Detected by Pingoru
Oct 09, 2025, 10:17 PM UTC
Resolved
Oct 09, 2025, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 09, 2025, 10:17 PM UTC

    From 1:50 to 2:50 PM PDT, CaptivateIQ presented errors to users on a wide number of operations, many of which contained the error "Enter a valid IPv4 or IPv6 address." This was caused by a bug in newly released code. CaptivateIQ rolled back the release as soon as monitoring detected the errors and are working to prevent this error from happening again.

Read the full incident report →

Minor September 11, 2025

Degraded Performance - Slow Load Times

Detected by Pingoru
Sep 11, 2025, 04:20 PM UTC
Resolved
Sep 11, 2025, 06:45 PM UTC
Duration
2h 24m
Affected: Workbooks & Commission PlansData & ConnectionsPayoutsReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit LogsCIQ AssistSandboxes
Timeline · 3 updates
  1. investigating Sep 11, 2025, 04:20 PM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2025, 06:31 PM UTC

    A recent change affecting slow processing times has been fixed. CaptivateIQ systems have recovered to normal processing times and we will continue to monitor.

  3. resolved Sep 11, 2025, 10:34 PM UTC

    The incident has been resolved and loading times have returned to normal.

Read the full incident report →

Major September 9, 2025

Worksheet Load Times

Detected by Pingoru
Sep 09, 2025, 04:41 PM UTC
Resolved
Sep 10, 2025, 12:39 AM UTC
Duration
7h 58m
Affected: Workbooks & Commission Plans
Timeline · 4 updates
  1. investigating Sep 09, 2025, 04:41 PM UTC

    We are seeing some degredation in our worksheet load times. We are currently investigating and will provide an update shortly.

  2. monitoring Sep 09, 2025, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 09, 2025, 08:54 PM UTC

    We continue to monitor the performance of worksheet load times.

  4. resolved Sep 10, 2025, 12:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2025

Degraded Performance

Detected by Pingoru
Aug 13, 2025, 08:13 PM UTC
Resolved
Aug 13, 2025, 10:39 PM UTC
Duration
2h 25m
Affected: Data & ConnectionsSandboxes
Timeline · 4 updates
  1. monitoring Aug 13, 2025, 08:13 PM UTC

    We are currently experiencing degraded performance on a subset of features and have identified the source of the issue. We have implemented a fix and are currently monitoring the system while it stabilizes. Some actions may take longer to complete during this process.

  2. monitoring Aug 13, 2025, 08:44 PM UTC

    We are continuing to monitor system stabilization.

  3. monitoring Aug 13, 2025, 09:29 PM UTC

    We are continuing to monitor system stabilization.

  4. resolved Aug 13, 2025, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 6, 2025

CIQ Academy Inaccessible

Detected by Pingoru
Aug 06, 2025, 05:05 PM UTC
Resolved
Aug 06, 2025, 05:16 PM UTC
Duration
10m
Affected: CaptivateIQ Knowledge Center (support.captivateiq.com)
Timeline · 2 updates
  1. monitoring Aug 06, 2025, 05:05 PM UTC

    Our Academy training platform is currently inaccessible due to a vendor-side incident; we are monitoring the situation and will provide updates as soon as possible.

  2. resolved Aug 06, 2025, 05:16 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor July 24, 2025

Sandboxes Unavailable in UI

Detected by Pingoru
Jul 24, 2025, 06:39 PM UTC
Resolved
Jul 24, 2025, 07:36 PM UTC
Duration
57m
Affected: Sandboxes
Timeline · 4 updates
  1. identified Jul 24, 2025, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 24, 2025, 06:59 PM UTC

    We are deploying a fix for sandboxes being unavailable

  3. monitoring Jul 24, 2025, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 24, 2025, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 19, 2025

Audit Log and Data Performance Issues

Detected by Pingoru
Jun 19, 2025, 07:38 PM UTC
Resolved
Jun 20, 2025, 04:09 AM UTC
Duration
8h 30m
Affected: Data & ConnectionsAudit Logs
Timeline · 2 updates
  1. monitoring Jun 19, 2025, 07:38 PM UTC

    This morning CaptivateIQ addressed an issue in the Audit Logs feature which requires reprocessing a large volume of audit log data over the next 24 hours. During this time, some customers may experience longer than usual processing time and incomplete audit logs data.

  2. resolved Jun 20, 2025, 04:09 AM UTC

    All data has been reprocessed and performance is back to normal.

Read the full incident report →

Minor May 19, 2025

Statements cannot be downloaded

Detected by Pingoru
May 19, 2025, 02:21 PM UTC
Resolved
May 19, 2025, 02:54 PM UTC
Duration
32m
Affected: Payouts
Timeline · 3 updates
  1. investigating May 19, 2025, 02:21 PM UTC

    We are investigating the issue with Statement Downloads. Our team is looking into this and will report back in 30 minutes.

  2. investigating May 19, 2025, 02:27 PM UTC

    As a temporary workaround, statements can still be downloaded using the Bulk Download option.

  3. resolved May 19, 2025, 02:54 PM UTC

    The fix for downloading Statements has been implemented, and we see that the issue has been resolved.

Read the full incident report →

Major May 14, 2025

Data not showing in Workboooks

Detected by Pingoru
May 14, 2025, 09:04 PM UTC
Resolved
May 14, 2025, 10:31 PM UTC
Duration
1h 27m
Affected: Workbooks & Commission PlansCaptivateIQ Planning
Timeline · 3 updates
  1. investigating May 14, 2025, 09:04 PM UTC

    We are investigating reports of data not showing up in certain workbooks. Our team is looking into this and will report back in 30 minutes.

  2. identified May 14, 2025, 09:36 PM UTC

    The issue has been identified and we are implementing a fix

  3. resolved May 14, 2025, 10:31 PM UTC

    The fix for data not showing up in certain workbooks has been implemented and we see that the issue has been resolved.

Read the full incident report →

Major May 6, 2025

Some Managed Connectors Failing

Detected by Pingoru
May 06, 2025, 03:53 PM UTC
Resolved
May 06, 2025, 05:45 PM UTC
Duration
1h 51m
Affected: Data & Connections
Timeline · 7 updates
  1. investigating May 06, 2025, 03:53 PM UTC

    We are currently investing an issue where some managed connectors are failing.

  2. investigating May 06, 2025, 04:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 06, 2025, 04:35 PM UTC

    We are continuing to investigate this issue.

  4. identified May 06, 2025, 04:41 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified May 06, 2025, 05:05 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified May 06, 2025, 05:31 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved May 06, 2025, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 25, 2025

Issue with some customer dashboards

Detected by Pingoru
Apr 25, 2025, 03:59 PM UTC
Resolved
Apr 25, 2025, 04:06 PM UTC
Duration
6m
Affected: Reporting
Timeline · 3 updates
  1. investigating Apr 25, 2025, 03:59 PM UTC

    We're investigating an issue that's making some dashboards unavailable for users.

  2. monitoring Apr 25, 2025, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 17, 2025

Issue loading various CIQ pages

Detected by Pingoru
Apr 17, 2025, 08:05 AM UTC
Resolved
Apr 17, 2025, 09:14 AM UTC
Duration
1h 8m
Affected: Payouts
Timeline · 4 updates
  1. investigating Apr 17, 2025, 08:57 AM UTC

    We have been made aware of an issue with loading various pages in CaptivateIQ. We are investigating and will update in 30 minutes.

  2. identified Apr 17, 2025, 09:06 AM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Apr 17, 2025, 09:06 AM UTC

    A fix has been implemented and we are now monitoring.

  4. resolved Apr 17, 2025, 09:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2025

Issue with Viewing Payout Screens in CIQ

Detected by Pingoru
Apr 14, 2025, 03:30 PM UTC
Resolved
Apr 14, 2025, 04:20 PM UTC
Duration
50m
Affected: Workbooks & Commission PlansPayouts
Timeline · 3 updates
  1. identified Apr 14, 2025, 03:49 PM UTC

    We have identified an issue with loading certain pages related to payout processing and worksheets. We are implementing a fix and will update within 30 minutes.

  2. monitoring Apr 14, 2025, 03:56 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Apr 14, 2025, 04:20 PM UTC

    This incident has been resolved

Read the full incident report →

Major March 12, 2025

Issue with Dashboards loading

Detected by Pingoru
Mar 12, 2025, 10:04 PM UTC
Resolved
Mar 12, 2025, 10:27 PM UTC
Duration
23m
Affected: Reporting
Timeline · 5 updates
  1. investigating Mar 12, 2025, 10:04 PM UTC

    We are currently investigating an issue where users can not load dashboards.

  2. identified Mar 12, 2025, 10:05 PM UTC

    The issue has been identified and we are implementing a fix.

  3. identified Mar 12, 2025, 10:06 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 12, 2025, 10:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →