CaptivateIQ experienced a minor incident on September 11, 2025 affecting Workbooks & Commission Plans and Data & Connections and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Workbooks & Commission PlansData & ConnectionsPayoutsReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit Logs
Update timeline
- investigating Sep 11, 2025, 04:20 PM UTC
We are currently investigating this issue.
- identified Sep 11, 2025, 06:31 PM UTC
A recent change affecting slow processing times has been fixed. CaptivateIQ systems have recovered to normal processing times and we will continue to monitor.
- resolved Sep 11, 2025, 10:34 PM UTC
The incident has been resolved and loading times have returned to normal.