CaptivateIQ incident

Degraded Performance

Minor Resolved View vendor source →

CaptivateIQ experienced a minor incident on August 13, 2025 affecting Data & Connections and Sandboxes, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 08:13 PM UTC
Resolved
Aug 13, 2025, 10:39 PM UTC
Duration
2h 25m
Detected by Pingoru
Aug 13, 2025, 08:13 PM UTC

Affected components

Data & ConnectionsSandboxes

Update timeline

  1. monitoring Aug 13, 2025, 08:13 PM UTC

    We are currently experiencing degraded performance on a subset of features and have identified the source of the issue. We have implemented a fix and are currently monitoring the system while it stabilizes. Some actions may take longer to complete during this process.

  2. monitoring Aug 13, 2025, 08:44 PM UTC

    We are continuing to monitor system stabilization.

  3. monitoring Aug 13, 2025, 09:29 PM UTC

    We are continuing to monitor system stabilization.

  4. resolved Aug 13, 2025, 10:39 PM UTC

    This incident has been resolved.