CaptivateIQ incident

Issue with Viewing Payout Screens in CIQ

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on April 14, 2025 affecting Workbooks & Commission Plans and Payouts, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 03:30 PM UTC
Resolved
Apr 14, 2025, 04:20 PM UTC
Duration
50m
Detected by Pingoru
Apr 14, 2025, 03:30 PM UTC

Affected components

Workbooks & Commission PlansPayouts

Update timeline

  1. identified Apr 14, 2025, 03:49 PM UTC

    We have identified an issue with loading certain pages related to payout processing and worksheets. We are implementing a fix and will update within 30 minutes.

  2. monitoring Apr 14, 2025, 03:56 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Apr 14, 2025, 04:20 PM UTC

    This incident has been resolved