CaptivateIQ incident

Issue loading various CIQ pages

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on April 17, 2025 affecting Payouts, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 08:05 AM UTC
Resolved
Apr 17, 2025, 09:14 AM UTC
Duration
1h 8m
Detected by Pingoru
Apr 17, 2025, 08:05 AM UTC

Affected components

Payouts

Update timeline

  1. investigating Apr 17, 2025, 08:57 AM UTC

    We have been made aware of an issue with loading various pages in CaptivateIQ. We are investigating and will update in 30 minutes.

  2. identified Apr 17, 2025, 09:06 AM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Apr 17, 2025, 09:06 AM UTC

    A fix has been implemented and we are now monitoring.

  4. resolved Apr 17, 2025, 09:14 AM UTC

    This incident has been resolved.