CaptivateIQ incident

CaptivateIQ might be unavailable due to 3rd party provider outage

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on November 18, 2025 affecting Workbooks & Commission Plans and Data & Connections and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:47 AM UTC
Resolved
Nov 18, 2025, 03:20 PM UTC
Duration
3h 32m
Detected by Pingoru
Nov 18, 2025, 11:47 AM UTC

Affected components

Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceUser LoginReportingPlan ManagementInquiriesWorkflow Builder

Update timeline

  1. investigating Nov 18, 2025, 11:47 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 18, 2025, 12:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 12:43 PM UTC

    CaptivateIQ is experiencing intermittent availability issues due to a widespread outage at our edge provider, Cloudflare. We are monitoring Cloudflare’s recovery progress and our Engineering team is working on mitigation options.

  4. identified Nov 18, 2025, 01:19 PM UTC

    Our edge provider, Cloudflare, has identified the issue affecting availability in our US environments and is actively rolling out a fix. We expect conditions to improve as their recovery progresses, though some elevated error rates may persist during stabilization. We are closely monitoring the situation and will provide further updates as recovery continues. Our Engineering team is also advancing mitigation efforts in parallel to ensure service stability.

  5. monitoring Nov 18, 2025, 01:28 PM UTC

    Cloudflare has reported their issue as fixed, and we are now monitoring their recovery to ensure stability.

  6. resolved Nov 18, 2025, 03:20 PM UTC

    This incident has been resolved.