CaptivateIQ experienced a minor incident on February 3, 2026 affecting User Login, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
User Login
Update timeline
- investigating Feb 03, 2026, 06:35 PM UTC
We are investigating an issue with certain customers being unable to authenticate via SSO when using salesforce as their IDP.
- identified Feb 03, 2026, 07:43 PM UTC
We currently believe this issue is related to the ongoing Salesforce incident for Identity Providers and are waiting for resolution of that incident. https://status.salesforce.com/incidents/20003660
- monitoring Feb 03, 2026, 11:09 PM UTC
We're continuing to wait for Salesforce to resolve the incident.
- resolved Feb 04, 2026, 12:59 AM UTC
Upstream incident is resolved