CaptivateIQ incident

Salesforce IDP + SSO Login Issuies

Minor Resolved View vendor source →
Started
Feb 03, 2026, 06:35 PM UTC
Resolved
Feb 04, 2026, 12:59 AM UTC
Duration
6h 23m
Detected by Pingoru
Feb 03, 2026, 06:35 PM UTC

Affected components

User Login

Update timeline

  1. investigating Feb 03, 2026, 06:35 PM UTC

    We are investigating an issue with certain customers being unable to authenticate via SSO when using salesforce as their IDP.

  2. identified Feb 03, 2026, 07:43 PM UTC

    We currently believe this issue is related to the ongoing Salesforce incident for Identity Providers and are waiting for resolution of that incident. https://status.salesforce.com/incidents/20003660

  3. monitoring Feb 03, 2026, 11:09 PM UTC

    We're continuing to wait for Salesforce to resolve the incident.

  4. resolved Feb 04, 2026, 12:59 AM UTC

    Upstream incident is resolved

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