CaptivateIQ experienced a major incident on September 9, 2025 affecting Workbooks & Commission Plans, lasting 7h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Workbooks & Commission Plans
Update timeline
- investigating Sep 09, 2025, 04:41 PM UTC
We are seeing some degredation in our worksheet load times. We are currently investigating and will provide an update shortly.
- monitoring Sep 09, 2025, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 09, 2025, 08:54 PM UTC
We continue to monitor the performance of worksheet load times.
- resolved Sep 10, 2025, 12:39 AM UTC
This incident has been resolved.