CaptivateIQ incident

Data not showing in Workboooks

Major Resolved View vendor source →

CaptivateIQ experienced a major incident on May 14, 2025 affecting Workbooks & Commission Plans and CaptivateIQ Planning, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 09:04 PM UTC
Resolved
May 14, 2025, 10:31 PM UTC
Duration
1h 27m
Detected by Pingoru
May 14, 2025, 09:04 PM UTC

Affected components

Workbooks & Commission PlansCaptivateIQ Planning

Update timeline

  1. investigating May 14, 2025, 09:04 PM UTC

    We are investigating reports of data not showing up in certain workbooks. Our team is looking into this and will report back in 30 minutes.

  2. identified May 14, 2025, 09:36 PM UTC

    The issue has been identified and we are implementing a fix

  3. resolved May 14, 2025, 10:31 PM UTC

    The fix for data not showing up in certain workbooks has been implemented and we see that the issue has been resolved.