CaptivateIQ had 34 outages in the last 2 years totaling 6h 53m of downtime — averaging 1.4 incidents per month.
There were 34 CaptivateIQ outages since June 4, 2024 totaling 6h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue where Users are unable to send Docusign envelopes.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Issue resolved as of 08:36AM PT
We are experiencing issues where customers may not be able to access CaptivateIQ. We are currently investigating and will provide an update in 30 minutes.
We have identified the cause of the incident are are working to implement a fix. We will update again in 30 minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers may be experiencing slow load times across the app, we have identified the cause and are working to resolve the issue as soon as possible
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing some infrastructure issues that may cause some customers to experience slowdowns when viewing worksheets, or possible failures when processing jobs. Our team is investigating now.
A fix has been implemented and we are monitoring the results. Record processing performance might still be degraded due to backlog of jobs.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue with customer dashboards.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are currently some customer calculations that may be slower than expected as of 11:23AM PT. We are working on addressing the issue.
We've implemented a fix and are seeing an improvement in performance as of 12:14PM PT
Calculation performance is back as expected as of 12:20PM PT