CaptivateIQ Outage History

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Pingoru has recorded 50 incidents for CaptivateIQ: 13 in the last 12 months and 2 in the last 90 days.

Source: status.captivateiq.com

50incidents recorded
13last 12 months
2last 90 days
91 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking CaptivateIQ in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 202611 of 744 (0%)
June 202614 of 720 (0%)
July 202600 of 744 (0%)
August 202611 of 744 (0%)
September 202611 of 720 (0%)
October 202600 of 588 (0%)

Incidents, newest first

Critical April 25, 2025 Issue with some customer dashboards 6m Reporting

Started Apr 25, 2025, 03:59 PM UTC· resolved Apr 25, 2025, 04:06 PM UTC

  1. investigating Apr 25, 2025, 03:59 PM UTC

    We're investigating an issue that's making some dashboards unavailable for users.

  2. monitoring Apr 25, 2025, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 04:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 17, 2025 Issue loading various CIQ pages 1h 8m Payouts

Started Apr 17, 2025, 08:05 AM UTC· resolved Apr 17, 2025, 09:14 AM UTC

  1. investigating Apr 17, 2025, 08:57 AM UTC

    We have been made aware of an issue with loading various pages in CaptivateIQ. We are investigating and will update in 30 minutes.

  2. identified Apr 17, 2025, 09:06 AM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Apr 17, 2025, 09:06 AM UTC

    A fix has been implemented and we are now monitoring.

  4. resolved Apr 17, 2025, 09:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2025 Issue with Viewing Payout Screens in CIQ 50m Workbooks & Commission Plans, Payouts

Started Apr 14, 2025, 03:30 PM UTC· resolved Apr 14, 2025, 04:20 PM UTC

  1. identified Apr 14, 2025, 03:49 PM UTC

    We have identified an issue with loading certain pages related to payout processing and worksheets. We are implementing a fix and will update within 30 minutes.

  2. monitoring Apr 14, 2025, 03:56 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Apr 14, 2025, 04:20 PM UTC

    This incident has been resolved

Read the full incident report →

Major March 12, 2025 Issue with Dashboards loading 23m Reporting

Started Mar 12, 2025, 10:04 PM UTC· resolved Mar 12, 2025, 10:27 PM UTC

  1. investigating Mar 12, 2025, 10:04 PM UTC

    We are currently investigating an issue where users can not load dashboards.

  2. identified Mar 12, 2025, 10:05 PM UTC

    The issue has been identified and we are implementing a fix.

  3. identified Mar 12, 2025, 10:06 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 12, 2025, 10:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 12, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2025 Plan Management Envelope Sending 1h 2m Plan Management

Started Mar 11, 2025, 02:29 PM UTC· resolved Mar 11, 2025, 03:32 PM UTC

  1. investigating Mar 11, 2025, 02:29 PM UTC

    We are currently investigating an issue where Users are unable to send Docusign envelopes.

  2. identified Mar 11, 2025, 02:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 11, 2025, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 25, 2025 Bulk Payout Processing and Payout Export Errors 42m Payouts

Started Feb 25, 2025, 03:54 PM UTC· resolved Feb 25, 2025, 04:36 PM UTC

  1. identified Feb 25, 2025, 04:30 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 25, 2025, 04:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 25, 2025, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 25, 2025, 07:25 PM UTC

    Issue resolved as of 08:36AM PT

Read the full incident report →

Major February 14, 2025 Issue loading CaptivateIQ 1h User Login

Started Feb 14, 2025, 06:30 PM UTC· resolved Feb 14, 2025, 07:30 PM UTC

  1. investigating Feb 14, 2025, 06:30 PM UTC

    We are experiencing issues where customers may not be able to access CaptivateIQ. We are currently investigating and will provide an update in 30 minutes.

  2. identified Feb 14, 2025, 06:44 PM UTC

    We have identified the cause of the incident are are working to implement a fix. We will update again in 30 minutes.

  3. monitoring Feb 14, 2025, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 14, 2025, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2025 Slowness in some customer instances 11m Workbooks & Commission Plans

Started Feb 13, 2025, 04:34 PM UTC· resolved Feb 13, 2025, 04:46 PM UTC

  1. identified Feb 13, 2025, 04:34 PM UTC

    Some customers may be experiencing slow load times across the app, we have identified the cause and are working to resolve the issue as soon as possible

  2. identified Feb 13, 2025, 04:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 13, 2025, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2025, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2024 CaptivateIQ is experiencing internal DNS issue 13m User Login

Started Nov 26, 2024, 09:19 AM UTC· resolved Nov 26, 2024, 09:32 AM UTC

  1. investigating Nov 26, 2024, 09:19 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 26, 2024, 09:20 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 26, 2024, 09:21 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 26, 2024, 09:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 26, 2024, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →