CaptivateIQ incident

Issue with some customer dashboards

Critical Resolved View vendor source →

CaptivateIQ experienced a critical incident on April 25, 2025 affecting Reporting, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 03:59 PM UTC
Resolved
Apr 25, 2025, 04:06 PM UTC
Duration
6m
Detected by Pingoru
Apr 25, 2025, 03:59 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Apr 25, 2025, 03:59 PM UTC

    We're investigating an issue that's making some dashboards unavailable for users.

  2. monitoring Apr 25, 2025, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 04:06 PM UTC

    This incident has been resolved.