Candid Health incident

Errors when navigating parts of the Candid app

Major Resolved View vendor source →

Candid Health experienced a major incident on May 4, 2026 affecting App, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 03:49 PM UTC
Resolved
May 04, 2026, 04:52 PM UTC
Duration
1h 3m
Detected by Pingoru
May 04, 2026, 03:49 PM UTC

Affected components

App

Update timeline

  1. identified May 04, 2026, 03:49 PM UTC

    We have identified higher-than-normal error rates on some parts of the Candid app. This would manifest as pages failing to load or actions displaying an error. We have identified the issue and are implementing a fix.

  2. resolved May 04, 2026, 04:52 PM UTC

    This incident has been resolved.