Candid Health incident

Data exports and in-app reporting unavailable

Major Resolved View vendor source →

Candid Health experienced a major incident on April 15, 2026 affecting Exports and Reports, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:21 AM UTC
Resolved
Apr 15, 2026, 05:23 AM UTC
Duration
4h 2m
Detected by Pingoru
Apr 15, 2026, 01:21 AM UTC

Affected components

ExportsReports

Update timeline

  1. identified Apr 15, 2026, 01:21 AM UTC

    We are aware that the Reports page of Candid, as well as Candid Data Share and the exports API endpoint are currently unavailable due to an issue with our third party analytics provider. Our team is working closely with our reporting partner to restore reporting as quickly as possible.

  2. resolved Apr 15, 2026, 05:23 AM UTC

    The Reports page, Candid Data Share, and exports API are now operational. The issue with our third-party provider has been resolved, and all data services are performing as expected.