Candid Health incident

Issues updating patient data and adding tags

Resolved after 3 hours 26 minutes, affecting App, on May 14, 2026.

monitoring May 14, 2026, 04:50 PM UTC

We are continuing to monitor for any further issues.

Started
May 14, 2026, 01:23 PM UTC
Resolved
May 14, 2026, 04:50 PM UTC
Duration
3h 26m
Detected by Pingoru
May 14, 2026, 01:23 PM UTC

Affected components

App

Update timeline

  1. identified May 14, 2026, 01:23 PM UTC

    We have identified an issue with adding notes to patients and updating tags.

  2. monitoring May 14, 2026, 01:45 PM UTC

    A fix has been implemented. Please hard refresh to get the most up to date version of the app.

  3. monitoring May 14, 2026, 04:50 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 14, 2026, 04:50 PM UTC

    This incident has been resolved.

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