Candid Health incident

App performance degradation

Resolved after 1 hour 10 minutes, affecting App, on July 16, 2026.

monitoring Jul 16, 2026, 01:57 PM UTC

App performance appears to have returned to normal for most users. We are monitoring for further signs of degradation.

Started
Jul 16, 2026, 01:17 PM UTC
Resolved
Jul 16, 2026, 02:27 PM UTC
Duration
1h 10m
Detected by Pingoru
Jul 16, 2026, 01:17 PM UTC

Affected components

App

Update timeline

  1. investigating Jul 16, 2026, 01:17 PM UTC

    We have received some reports that the app is functioning slower than usual. We are investigating.

  2. monitoring Jul 16, 2026, 01:57 PM UTC

    App performance appears to have returned to normal for most users. We are monitoring for further signs of degradation.

  3. resolved Jul 16, 2026, 02:27 PM UTC

    This incident has been resolved.

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