Candid Health experienced a minor incident on May 5, 2026 affecting App, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 01:55 PM UTC
We are currently investigating app slowness
- monitoring May 06, 2026, 02:10 PM UTC
We are still actively monitoring application performance this morning and continuing to make adjustments to our workloads to prioritize user experience and application responsiveness, but we believe that this issue is now under control. The root cause is understood to be cloud provider maintenance that occurred over the weekend. We'll continue to update here if we see further changes and are holding off on resolving the incident as we are still actively monitoring
- monitoring May 06, 2026, 03:00 PM UTC
We are still seeing intermittent performance degradation and errors. Affected users should attempt to reload the page or re-take their action. We continue to actively address the issue.
- identified May 06, 2026, 03:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 08, 2026, 07:29 PM UTC
Candid will be taking scheduled maintenance downtime beginning on Sunday, May 10, from 10am EST to 1pm EST in order to perform upgrades to critical systems. This downtime will affect all Candid services and applications, including API availability. All API calls will get a 502 response for the duration of the maintenance window.
- monitoring May 10, 2026, 05:05 PM UTC
Our maintenance has been completed and we are now actively monitoring
- resolved May 11, 2026, 04:23 PM UTC
We've confirmed that the maintenance performed yesterday was able to resolve this issue and application performance has returned to normal.