Candid Health experienced a minor incident on March 6, 2026 affecting Claim Submission, lasting 7h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Claim Submission
Update timeline
- identified Mar 06, 2026, 01:40 PM UTC
We are experiencing delays due to errors with claim submission. We have identified the issue and are implementing a fix, and will notify here when all systems are caught up.
- monitoring Mar 06, 2026, 02:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2026, 04:50 PM UTC
Candid is currently re-submitting claims affected by this incident using the same configuration (i.e., payer responsibility and frequency code) as the most recent submission. You may also safely re-submit affected claims manually in the Candid app.
- resolved Mar 06, 2026, 09:19 PM UTC
No further disruption has been observed and affected claims have been re-submitted.