Resolved after 31 minutes, affecting Encounters & Coded Encounters APIs and App, on July 2, 2026.
We identified the cause of the slowness and it was restricted to only rule runs and other asynchronous actions. We have implemented a fix and are monitoring. Rule runs and asynchronous jobs should catch up shortly.
Affected components
Encounters & Coded Encounters APIsApp
Update timeline
- investigating Jul 02, 2026, 02:23 PM UTC
We have received reports of general app slowness and are investigating
- monitoring Jul 02, 2026, 02:39 PM UTC
We identified the cause of the slowness and it was restricted to only rule runs and other asynchronous actions. We have implemented a fix and are monitoring. Rule runs and asynchronous jobs should catch up shortly.
- resolved Jul 02, 2026, 02:55 PM UTC
This incident has been resolved.
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