Candid Health experienced a minor incident on March 24, 2026 affecting Claim Submission, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Claim Submission
Update timeline
- identified Mar 24, 2026, 09:33 PM UTC
We have identified some rules engine runs that are failing and causing claims to remain in a "Coded" status. We have identified the issue and will re-submit affected claims shortly.
- resolved Mar 24, 2026, 10:42 PM UTC
This has been resolved. Claims are flowing normally and all affected claims have been re-submitted.