Candid Health incident

Some rules engine runs failing

Minor Resolved View vendor source →
Started
Mar 24, 2026, 09:33 PM UTC
Resolved
Mar 24, 2026, 10:42 PM UTC
Duration
1h 9m
Detected by Pingoru
Mar 24, 2026, 09:33 PM UTC

Affected components

Claim Submission

Update timeline

  1. identified Mar 24, 2026, 09:33 PM UTC

    We have identified some rules engine runs that are failing and causing claims to remain in a "Coded" status. We have identified the issue and will re-submit affected claims shortly.

  2. resolved Mar 24, 2026, 10:42 PM UTC

    This has been resolved. Claims are flowing normally and all affected claims have been re-submitted.

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