Candid Health incident

Financials are taking longer to post to claims than expected

Minor Resolved View vendor source →

Candid Health experienced a minor incident on March 17, 2026 affecting ERA processing pipeline, lasting 17h 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 02:26 PM UTC
Resolved
Mar 18, 2026, 08:12 AM UTC
Duration
17h 45m
Detected by Pingoru
Mar 17, 2026, 02:26 PM UTC

Affected components

ERA processing pipeline

Update timeline

  1. investigating Mar 17, 2026, 02:22 PM UTC

    We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.

  2. investigating Mar 17, 2026, 02:26 PM UTC

    We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.

  3. resolved Mar 18, 2026, 08:12 AM UTC

    This incident has been resolved. A forward fix was implemented and the financials on previously reported claims have been posted successfully. We are back to our normal processing times.