Candid Health incident
Financials are taking longer to post to claims than expected
Resolved after 17 hours 49 minutes, affecting ERA processing pipeline, on March 17, 2026.
This incident has been resolved. A forward fix was implemented and the financials on previously reported claims have been posted successfully. We are back to our normal processing times.
Affected components
Update timeline
- investigating Mar 17, 2026, 02:22 PM UTC
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
- investigating Mar 17, 2026, 02:26 PM UTC
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
- resolved Mar 18, 2026, 08:12 AM UTC
This incident has been resolved. A forward fix was implemented and the financials on previously reported claims have been posted successfully. We are back to our normal processing times.
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