Candid Health incident

Actions taken on Claims taking longer than usual to process

Minor Resolved View vendor source →

Candid Health experienced a minor incident on July 11, 2025 affecting App and Claim Submission, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 04:29 PM UTC
Resolved
Jul 11, 2025, 09:44 PM UTC
Duration
5h 15m
Detected by Pingoru
Jul 11, 2025, 04:29 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Jul 11, 2025, 04:29 PM UTC

    We are aware of an issue affecting the time it takes for actions/edits on claims to process in our system. We are actively investigating this issue.

  2. monitoring Jul 11, 2025, 05:36 PM UTC

    We have implemented a fix and are burning down a backlog of tasks that built up during the incident. Will update here when everything is up to date once again.

  3. resolved Jul 11, 2025, 09:44 PM UTC

    This incident has been resolved.