Candid Health incident

Claim actions and submission performance degradation

Minor Resolved View vendor source →

Candid Health experienced a minor incident on July 16, 2025 affecting App and Claim Submission, lasting 4h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 02:22 PM UTC
Resolved
Jul 16, 2025, 07:16 PM UTC
Duration
4h 54m
Detected by Pingoru
Jul 16, 2025, 02:22 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. identified Jul 16, 2025, 02:22 PM UTC

    We are experiencing issues with claim actions performance and automated submission tooling. We have identified the issue and are actively pursuing remediation

  2. identified Jul 16, 2025, 04:31 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 16, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2025, 07:16 PM UTC

    This incident has been resolved.