Candid Health incident

Claim Actions running slower than usual

Notice Resolved View vendor source →

Candid Health experienced a notice incident on July 17, 2025 affecting App and Claim Submission, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 08:01 PM UTC
Resolved
Jul 17, 2025, 11:47 PM UTC
Duration
3h 46m
Detected by Pingoru
Jul 17, 2025, 08:01 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. monitoring Jul 17, 2025, 08:01 PM UTC

    We have identified an issue that is causing some Claim Actions, like submissions or specific edits, to run slower than usual. We are actively monitoring the situation and will update here when our system has caught up to all affected claim actions.

  2. resolved Jul 17, 2025, 11:47 PM UTC

    This incident has been resolved.