Candid Health incident

Claim page performance degradation

Notice Resolved View vendor source →

Candid Health experienced a notice incident on July 21, 2025 affecting App and Claim Submission, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 11:46 PM UTC
Resolved
Jul 22, 2025, 02:09 AM UTC
Duration
2h 23m
Detected by Pingoru
Jul 21, 2025, 11:46 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Jul 21, 2025, 11:46 PM UTC

    We are currently investigating degraded performance in the claims app

  2. identified Jul 22, 2025, 12:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 22, 2025, 02:09 AM UTC

    This incident has been resolved.