Candid Health incident

Claim Actions and Claim Submission may be delayed for some users

Notice Resolved View vendor source →

Candid Health experienced a notice incident on August 13, 2025 affecting Claim Submission, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 05:49 PM UTC
Resolved
Aug 13, 2025, 06:19 PM UTC
Duration
29m
Detected by Pingoru
Aug 13, 2025, 05:49 PM UTC

Affected components

Claim Submission

Update timeline

  1. monitoring Aug 13, 2025, 05:49 PM UTC

    We are aware of an issue that is delaying claim actions and claim submission for some users. We have identified the root cause and are monitoring recovery.

  2. resolved Aug 13, 2025, 06:19 PM UTC

    This incident has been resolved.