Candid Health incident
Delays in processing rejection signal from clearinghouse and payer
Candid Health experienced a minor incident on August 14, 2025 affecting Claim Submission, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Claim Submission
Update timeline
- identified Aug 14, 2025, 10:59 PM UTC
Some payer rejection or acceptance responses are delayed in being visible on submitted claims. Candid is working to ensure all received payer responses are recorded on claims in a timely manner. This issue only affects some claims submitted in the past 7 days.
- resolved Aug 20, 2025, 04:21 PM UTC
Payer rejections and acceptance responses are now up to date for all claims.