Candid Health incident
"Something went wrong" error message on claim page
Candid Health experienced a major incident on August 21, 2025 affecting App, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
App
Update timeline
- investigating Aug 21, 2025, 01:05 PM UTC
A "Something went wrong" error message is appearing beneath the Non-Insurance Payers section of the claim page for some users. We are actively investigating.
- identified Aug 21, 2025, 01:23 PM UTC
We have identified the root cause issue and are deploying a fix.
- monitoring Aug 21, 2025, 01:26 PM UTC
The fix has been deployed. If you still see the "Something went wrong" error message, please refresh your browser or reload the page.
- resolved Aug 21, 2025, 02:02 PM UTC
We have not received any further reports of issues and are marking this incident as resolved.