Candid Health incident

Claim action and submission performance degradation

Notice Resolved View vendor source →

Candid Health experienced a notice incident on September 15, 2025 affecting App and Claim Submission, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 06:26 PM UTC
Resolved
Sep 15, 2025, 10:54 PM UTC
Duration
4h 27m
Detected by Pingoru
Sep 15, 2025, 06:26 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. monitoring Sep 15, 2025, 06:26 PM UTC

    We have received reports and confirmed intermittent occurrences of performance degradation on claim actions and submissions. We have identified the core issue, and remediation is currently in flight

  2. resolved Sep 15, 2025, 10:54 PM UTC

    This incident has been resolved.