Candid Health Outage History
Candid Health is up right nowPingoru has recorded 51 incidents for Candid Health: 45 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 24 of 720 (3%) |
| May 2026 | 4 | 155 of 744 (21%) |
| June 2026 | 5 | 11 of 720 (1%) |
| July 2026 | 5 | 8 of 744 (1%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 8 of 720 (1%) |
| October 2026 | 2 | 10 of 576 (2%) |
Incidents, newest first
Major October 5, 2026 Some in-app reports slow to load or failing to load 7h 59m Reports
Started Oct 05, 2026, 09:53 PM UTC· resolved Oct 06, 2026, 05:53 AM UTC
- investigating Oct 05, 2026, 09:53 PM UTC
We are currently investigating this issue. Impact is limited to a subset of in-app reports and dashboards.
- monitoring Oct 05, 2026, 10:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 05:53 AM UTC
This incident has been resolved.
Major October 1, 2026 Delayed claim submissions and responses via Waystar 2h 22m Claim Submission
Started Oct 01, 2026, 03:10 PM UTC· resolved Oct 01, 2026, 05:32 PM UTC
- investigating Oct 01, 2026, 03:10 PM UTC
Since approximately 5:45 PM ET on September 30, claims routed through the Waystar clearinghouse have not been delivered. Since approximately 5:35 PM ET, we have also not received Waystar response files (999 acknowledgments and 277 claim status). We have traced the issue to connectivity between Candid and Waystar and are working with Waystar to restore it. Claims sent through other clearinghouses are not affected. No data has been lost: affected claims are safely queued and will be sent automatically once connectivity is restored, so you do not need to resubmit.
- monitoring Oct 01, 2026, 03:36 PM UTC
Connectivity between Candid and Waystar was restored at approximately 11:30 AM ET. Claims that were queued during the disruption are now being sent to Waystar automatically, and delayed Waystar response files (999 acknowledgments and 277 claim status) are being received and processed. No data was lost and no action is needed on your part. Please do not resubmit affected claims.
- resolved Oct 01, 2026, 05:32 PM UTC
Connectivity between Candid and Waystar was restored at approximately 11:30 AM ET on October 1. Claims queued during the disruption (September 30, ~5:45 PM ET to October 1, ~11:30 AM ET) have been sent to Waystar, and claim submission and responses via Waystar are operating normally. No data was lost and no action is needed. Please do not resubmit affected claims.
Minor September 29, 2026 Reports and Exports Delayed 4h 28m Exports, Reports
Started Sep 29, 2026, 12:49 AM UTC· resolved Sep 29, 2026, 05:18 AM UTC
- identified Sep 29, 2026, 12:49 AM UTC
In-app Reports and Exports (including Candid Data Share) are experiencing multi-hour delays. We have identified the source of this issue and are working to resolve.
- monitoring Sep 29, 2026, 03:14 AM UTC
A fix has been implemented and we're monitoring recovery.
- resolved Sep 29, 2026, 05:18 AM UTC
This incident has been resolved. Data should be up to date and back to being update its regular cadences.
Minor September 8, 2026 Rule testing sandbox tests from before 9/2 not rendering correctly 1h 56m App
Started Sep 08, 2026, 02:05 PM UTC· resolved Sep 08, 2026, 04:02 PM UTC
- identified Sep 08, 2026, 02:05 PM UTC
Tests in the Rule Testing Sandbox feature that were created before 9/2 are not displaying correctly; the claim result table appears empty. We have identified the issue and are implementing a fix.
- resolved Sep 08, 2026, 04:02 PM UTC
This incident has been resolved.
Major September 3, 2026 Remits page is not loading 1h 30m ERA processing pipeline
Started Sep 03, 2026, 12:31 AM UTC· resolved Sep 03, 2026, 02:01 AM UTC
- investigating Sep 03, 2026, 12:31 AM UTC
We are currently investigating this issue.
- identified Sep 03, 2026, 12:42 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 03, 2026, 02:01 AM UTC
We have fixed the issue. This page is fully functional again.
Critical August 12, 2026 In-App Reports Unavailable 1h 12m Reports
Started Aug 12, 2026, 07:47 PM UTC· resolved Aug 12, 2026, 09:00 PM UTC
- identified Aug 12, 2026, 07:47 PM UTC
The root cause has been isolated to an issue with an external vendor. We are in touch with their support team and are awaiting a fix on their end. Next update will be in at 1:30 PM PST.
- identified Aug 12, 2026, 08:44 PM UTC
Our vendor is still working to resolve the issue.
- resolved Aug 12, 2026, 09:00 PM UTC
Third-party vendor has resolved the issue and in-app reporting is now functional again.
Minor July 22, 2026 Some User Management Features Unavailable 4h 10m App
Started Jul 22, 2026, 10:38 PM UTC· resolved Jul 23, 2026, 02:48 AM UTC
- investigating Jul 22, 2026, 10:38 PM UTC
We are aware that some users may be unable to manage users in their organization in the app. We are investigating the issue and will provide updates when we know more.
- resolved Jul 23, 2026, 02:48 AM UTC
This incident has been resolved.
Notice July 20, 2026 Queue filters/columns not holding after a claim is clicked 23m App
Started Jul 20, 2026, 02:04 PM UTC· resolved Jul 20, 2026, 02:28 PM UTC
- investigating Jul 20, 2026, 02:04 PM UTC
We are experiencing issues with filters in queues not applying as expected. Our team is currently investigating
- resolved Jul 20, 2026, 02:28 PM UTC
This incident has been resolved.
Minor July 16, 2026 App performance degradation 1h 10m App
Started Jul 16, 2026, 01:17 PM UTC· resolved Jul 16, 2026, 02:27 PM UTC
- investigating Jul 16, 2026, 01:17 PM UTC
We have received some reports that the app is functioning slower than usual. We are investigating.
- monitoring Jul 16, 2026, 01:57 PM UTC
App performance appears to have returned to normal for most users. We are monitoring for further signs of degradation.
- resolved Jul 16, 2026, 02:27 PM UTC
This incident has been resolved.
Minor July 8, 2026 Reports having issues loading 1h 21m Reports
Started Jul 08, 2026, 08:09 PM UTC· resolved Jul 08, 2026, 09:30 PM UTC
- monitoring Jul 08, 2026, 08:09 PM UTC
Certain reports are having errors loading. We have identified the issue and a fix will be rolled out shortly
- monitoring Jul 08, 2026, 08:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 08, 2026, 09:30 PM UTC
Affected reports should be operational again.
Minor July 2, 2026 General App Slowness 31m Encounters & Coded Encounters APIs, App
Started Jul 02, 2026, 02:23 PM UTC· resolved Jul 02, 2026, 02:55 PM UTC
- investigating Jul 02, 2026, 02:23 PM UTC
We have received reports of general app slowness and are investigating
- monitoring Jul 02, 2026, 02:39 PM UTC
We identified the cause of the slowness and it was restricted to only rule runs and other asynchronous actions. We have implemented a fix and are monitoring. Rule runs and asynchronous jobs should catch up shortly.
- resolved Jul 02, 2026, 02:55 PM UTC
This incident has been resolved.
Minor June 25, 2026 ERA Pipeline Delay 5h 30m ERA processing pipeline
Started Jun 25, 2026, 06:14 PM UTC· resolved Jun 25, 2026, 11:44 PM UTC
- identified Jun 25, 2026, 06:14 PM UTC
We aware of an issue impacting processing of remits and the subsequent automatic posting of adjudication details to claims. We have identified the root cause and are actively working on a solution. We will share further updates as we have them.
- identified Jun 25, 2026, 08:38 PM UTC
We've determined that the delays resulted from processing pipelines hitting a significant backlog. We've scaled up our processing throughput and expect the backlog to be resolved by 8pm ET.
- resolved Jun 25, 2026, 11:44 PM UTC
The remit backlog has been processed and all remits are now posting within typical SLAs
Minor June 18, 2026 Reports App Performance 21m Reports
Started Jun 18, 2026, 05:14 PM UTC· resolved Jun 18, 2026, 05:36 PM UTC
- investigating Jun 18, 2026, 05:14 PM UTC
We are currently investigating intermittent performance issues with the Reports app resulting in inability to download CSVs and load certain dashboards.
Major June 8, 2026 Some in-app reports unavailable we are working to resolve the issue. 3h 3m Reports
Started Jun 08, 2026, 04:21 PM UTC· resolved Jun 08, 2026, 07:25 PM UTC
- identified Jun 08, 2026, 04:21 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 08, 2026, 07:25 PM UTC
Fix for this has been rolled out and tested and all reports should be operating normally.
Minor May 14, 2026 Issues updating patient data and adding tags 3h 26m App
Started May 14, 2026, 01:23 PM UTC· resolved May 14, 2026, 04:50 PM UTC
- identified May 14, 2026, 01:23 PM UTC
We have identified an issue with adding notes to patients and updating tags.
- monitoring May 14, 2026, 01:45 PM UTC
A fix has been implemented. Please hard refresh to get the most up to date version of the app.
- monitoring May 14, 2026, 04:50 PM UTC
We are continuing to monitor for any further issues.
- resolved May 14, 2026, 04:50 PM UTC
This incident has been resolved.
Minor May 5, 2026 Intermittent app performance degradation 6d 2h App
Started May 05, 2026, 01:55 PM UTC· resolved May 11, 2026, 04:23 PM UTC
- investigating May 05, 2026, 01:55 PM UTC
We are currently investigating app slowness
- monitoring May 06, 2026, 02:10 PM UTC
We are still actively monitoring application performance this morning and continuing to make adjustments to our workloads to prioritize user experience and application responsiveness, but we believe that this issue is now under control. The root cause is understood to be cloud provider maintenance that occurred over the weekend. We'll continue to update here if we see further changes and are holding off on resolving the incident as we are still actively monitoring
- monitoring May 06, 2026, 03:00 PM UTC
We are still seeing intermittent performance degradation and errors. Affected users should attempt to reload the page or re-take their action. We continue to actively address the issue.
- identified May 06, 2026, 03:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 08, 2026, 07:29 PM UTC
Candid will be taking scheduled maintenance downtime beginning on Sunday, May 10, from 10am EST to 1pm EST in order to perform upgrades to critical systems. This downtime will affect all Candid services and applications, including API availability. All API calls will get a 502 response for the duration of the maintenance window.
- monitoring May 10, 2026, 05:05 PM UTC
Our maintenance has been completed and we are now actively monitoring
- resolved May 11, 2026, 04:23 PM UTC
We've confirmed that the maintenance performed yesterday was able to resolve this issue and application performance has returned to normal.
Major May 4, 2026 Errors when navigating parts of the Candid app 1h 3m App
Started May 04, 2026, 03:49 PM UTC· resolved May 04, 2026, 04:52 PM UTC
- identified May 04, 2026, 03:49 PM UTC
We have identified higher-than-normal error rates on some parts of the Candid app. This would manifest as pages failing to load or actions displaying an error. We have identified the issue and are implementing a fix.
- resolved May 04, 2026, 04:52 PM UTC
This incident has been resolved.
Minor April 30, 2026 error updating eligibility & benefits coverage 2h 23m App
Started Apr 30, 2026, 03:28 PM UTC· resolved Apr 30, 2026, 05:51 PM UTC
- identified Apr 30, 2026, 03:28 PM UTC
Unable to save changes to eligibility and benefits coverage
- resolved Apr 30, 2026, 05:51 PM UTC
This incident has been resolved.
Major April 15, 2026 Data exports and in-app reporting unavailable 4h 2m Exports, Reports
Started Apr 15, 2026, 01:21 AM UTC· resolved Apr 15, 2026, 05:23 AM UTC
- identified Apr 15, 2026, 01:21 AM UTC
We are aware that the Reports page of Candid, as well as Candid Data Share and the exports API endpoint are currently unavailable due to an issue with our third party analytics provider. Our team is working closely with our reporting partner to restore reporting as quickly as possible.
- resolved Apr 15, 2026, 05:23 AM UTC
The Reports page, Candid Data Share, and exports API are now operational. The issue with our third-party provider has been resolved, and all data services are performing as expected.
Minor April 7, 2026 Candid Data Share tables not syncing through Fivetran's Snowflake Connector 17h 30m Exports
Started Apr 07, 2026, 10:07 PM UTC· resolved Apr 08, 2026, 03:38 PM UTC
- investigating Apr 07, 2026, 10:07 PM UTC
We are currently investigating this issue with the help of the Fivetran team
- resolved Apr 08, 2026, 03:38 PM UTC
This incident has been resolved.
Minor March 24, 2026 Some rules engine runs failing 1h 9m Claim Submission
Started Mar 24, 2026, 09:33 PM UTC· resolved Mar 24, 2026, 10:42 PM UTC
- identified Mar 24, 2026, 09:33 PM UTC
We have identified some rules engine runs that are failing and causing claims to remain in a "Coded" status. We have identified the issue and will re-submit affected claims shortly.
- resolved Mar 24, 2026, 10:42 PM UTC
This has been resolved. Claims are flowing normally and all affected claims have been re-submitted.
Minor March 17, 2026 Financials are taking longer to post to claims than expected 17h 49m ERA processing pipeline
Started Mar 17, 2026, 02:22 PM UTC· resolved Mar 18, 2026, 08:12 AM UTC
- investigating Mar 17, 2026, 02:22 PM UTC
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
- investigating Mar 17, 2026, 02:26 PM UTC
We are experiencing delays due to errors in our ERA processing. We have identified the issue and have implemented a fix, and will notify here when all financials are caught up.
- resolved Mar 18, 2026, 08:12 AM UTC
This incident has been resolved. A forward fix was implemented and the financials on previously reported claims have been posted successfully. We are back to our normal processing times.
Minor March 6, 2026 Issues with Stripe POS Payments 7h 29m App
Started Mar 06, 2026, 02:23 PM UTC· resolved Mar 06, 2026, 09:53 PM UTC
- investigating Mar 06, 2026, 02:23 PM UTC
We're aware of an issue impacting our Stripe POS payments, resulting in error messages for users in the app. We're investigating urgently and will share an update as soon as possible.
- monitoring Mar 06, 2026, 05:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2026, 09:53 PM UTC
This incident has been resolved.
Minor March 6, 2026 Claim Submission Delays 7h 38m Claim Submission
Started Mar 06, 2026, 01:40 PM UTC· resolved Mar 06, 2026, 09:19 PM UTC
- identified Mar 06, 2026, 01:40 PM UTC
We are experiencing delays due to errors with claim submission. We have identified the issue and are implementing a fix, and will notify here when all systems are caught up.
- monitoring Mar 06, 2026, 02:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2026, 04:50 PM UTC
Candid is currently re-submitting claims affected by this incident using the same configuration (i.e., payer responsibility and frequency code) as the most recent submission. You may also safely re-submit affected claims manually in the Candid app.
- resolved Mar 06, 2026, 09:19 PM UTC
No further disruption has been observed and affected claims have been re-submitted.
Minor March 3, 2026 Rules Engine Slowness 14h 26m Claim Submission
Started Mar 03, 2026, 01:36 AM UTC· resolved Mar 03, 2026, 04:03 PM UTC
- investigating Mar 03, 2026, 01:36 AM UTC
Currently experiencing some slowness submitting claims
- monitoring Mar 03, 2026, 03:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 04:03 PM UTC
This incident has been resolved.