Candid Health incident

bulk action and claim submission slowness

Minor Resolved View vendor source →

Candid Health experienced a minor incident on September 18, 2025 affecting App and Claim Submission, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 01:44 PM UTC
Resolved
Sep 18, 2025, 04:59 PM UTC
Duration
3h 15m
Detected by Pingoru
Sep 18, 2025, 01:44 PM UTC

Affected components

AppClaim Submission

Update timeline

  1. investigating Sep 18, 2025, 01:44 PM UTC

    We are currently investigating an issue with bulk claim actions and claim submission slowness.

  2. monitoring Sep 18, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results. Expect queued bulk claim actions to begin running shortly.

  3. resolved Sep 18, 2025, 04:59 PM UTC

    This incident has been resolved.