Cadmium Outage History

The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

Our team has identified the root cause of the issue and is working on a fix. We will provide another update within an hour.

Our team has identified the root cause and developed a fix to stop past event emails from sending. We're validating the fix now and will provide another update in an hour.

Testing is still in progress and we're targeting a release once validation is complete. We'll follow up with another update in the morning.

We have identified the cause associated with the Eventscribe Registration API that is impacting the connection with Website and App and are working on a fix. We will provide an update within the next hour.

We're aware of an issue affecting how credits report to CE Broker for session-based events (such as RSS or series activities). When multiple sessions share a course, CE Broker can combine their hours, so a single session may show the full event's total instead of its own. We've identified the cause and our team is actively working on a fix. Credits already earned are safe, and we'll correct the reporting as part of the fix. We'll post an update here as soon as the fix is live. Thanks for your patience.

We've identified the fix for the CE Broker credit reporting issue affecting session-based events, and it's now moving through our QA process. We're committed to releasing it as soon as it's ready. Credits already earned remain safe, and we'll correct the reporting as part of the fix. We'll keep you posted here as soon as it's live. Thanks for your continued patience.

We're continuing to validate the fix for the CE Broker credit reporting issue affecting session-based events. Testing is going well, and we're committed to including this fix in our upcoming Standard Core Release in August. We'll keep you posted here as soon as it's live. Thanks for your continued patience.

We've identified an issue affecting how app statistics were captured for iOS devices. Beginning on April 8, 2026, a change reduced how frequently some iOS activity was recorded for apps on the 26.04.08 build or later. As a result, a portion of statistics from that period may be incomplete. Android was not affected. Data for Android devices has continued to report as expected throughout this period. A fix is in progress and we expect a resolution shortly. Our next update will be tomorrow morning.

We've confirmed a fix for the iOS app statistics issue affecting the Eventscribe Mobile App. We'll release the update to the App Store later today. We appreciate your patience while we resolved this, and we'll post a final update once the release is live.

We are aware of a connectivity issue currently affecting some customers. Cloudflare, one of our third-party network providers, is experiencing service disruptions that may impact access to Cadmium products. Our team is monitoring the situation closely and will continue to provide updates as more information becomes available. Thank you for your patience while Cloudflare works to resolve the issue.

We have identified the root cause of the issue impacting analytics dashboard data population. The issue was caused by a breaking change introduced in the API of one of our third-party vendors. Our team is actively working on implementing the necessary updates to restore normal data processing as quickly as possible. We will continue to provide updates as progress is made.

We are currently experiencing an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are actively working with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

We are continuing to experience an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are continuing to work with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

We are aware of an issue causing the dashboard widgets to not display within Eventscribe Onsite. We have identified the issue and are working on a resolution. We'll provide an update when we next have additional information.

We are monitoring an issue with Cloudflare that is disrupting access to some Cadmium services. Cloudflare status can be checked at www.cloudflarestatus.com and we will update this page when we have more information.

We are aware of disrupted service to EthosCE and are investigating.

Our team has identified the root cause of the degraded performance and is working diligently to provide a fix to this issue. Thank you for your patience.

Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re working on a solution to this situation and will provide updates as more information is available.

We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.