Cadmium incident

Issue with Email Reminder in EthosCE

Notice Resolved View vendor source →

Cadmium experienced a notice incident on August 12, 2026 affecting EthosCE, lasting 29d. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 03:58 PM UTC
Resolved
Sep 10, 2026, 04:21 PM UTC
Duration
29d
Detected by Pingoru
Aug 12, 2026, 03:58 PM UTC

Affected components

EthosCE

Update timeline

  1. investigating Aug 12, 2026, 03:58 PM UTC

    We are currently investigating an issue regarding emails reminder being sent for past events. We will provide an update within the next 30 minutes.

  2. identified Aug 12, 2026, 04:28 PM UTC

    Our team has identified the root cause of the issue and is working on a fix. We will provide another update within an hour.

  3. identified Aug 12, 2026, 05:50 PM UTC

    Our team has identified the root cause and developed a fix to stop past event emails from sending. We're validating the fix now and will provide another update in an hour.

  4. identified Aug 12, 2026, 08:21 PM UTC

    Testing is still in progress and we're targeting a release once validation is complete. We'll follow up with another update in the morning.

  5. monitoring Aug 13, 2026, 01:24 PM UTC

    We deployed the fix this morning and have been monitoring closely since. Past event emails are no longer being triggered, and we don't expect any further impact. Thank you for your patience while we worked through this.

  6. resolved Sep 10, 2026, 04:21 PM UTC

    This incident has been resolved.