Resolved after 21 hours 22 minutes, affecting Elevate, on September 10, 2026.
This issue has been resolved. The cause was a problem with external access to the CDN serving our cloud file storage service, which prevented some product and speaker files from loading. Access has been restored and all affected files are available again.
Affected components
Update timeline
- investigating Sep 10, 2026, 04:21 PM UTC
We are investigating an issue causing some product and speaker files to be missing. This issue does not seem to be affecting all users, but affected users may not be able to view or download these files. We will provide an update within the next hour on an update.
- investigating Sep 10, 2026, 05:19 PM UTC
We are continuing to investigate the root cause of this issue. We will provide another update within the hour.
- investigating Sep 10, 2026, 06:54 PM UTC
We are continuing to investigate the root cause of this issue. We will provide another update as soon as we have more information.
- monitoring Sep 10, 2026, 08:34 PM UTC
We have identified the cause of the missing product and speaker files and applied a fix. Affected files should now be loading normally. If you continue to see missing files, please contact support.
- resolved Sep 11, 2026, 01:43 PM UTC
This issue has been resolved. The cause was a problem with external access to the CDN serving our cloud file storage service, which prevented some product and speaker files from loading. Access has been restored and all affected files are available again.
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