Cadmium incident
Eventscribe Registration to Website/App API Outage
Cadmium experienced a major incident on August 12, 2026 affecting Registration, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 01:26 PM UTC
We are currently investigating an issue regarding Eventscribe registration APIs that is impacting the connection with the Eventscribe Website and App and Check-in and Badging. We will provide an update within the next hour.
- identified Aug 12, 2026, 01:57 PM UTC
We have identified the cause associated with the Eventscribe Registration API that is impacting the connection with Website and App and are working on a fix. We will provide an update within the next hour.
- monitoring Aug 12, 2026, 02:54 PM UTC
A fix to the Eventscribe Registration API has been implemented and we are monitoring the system to confirm everything is working as expected. An update will be provided shortly.
- resolved Aug 12, 2026, 05:56 PM UTC
A release deployed on 8/11/2026 at 9:30 PM Eastern to the website/app database caused a failure within Registration-Website syncing that impacted the updating or creation of any registrants within Website/App. An update was made on 8/12/2026 at 10:45 AM Eastern to resolve this issue and syncing is now working as expected.