EthosCE Analytics Dashboard Issue

Update timeline

1. investigating May 27, 2026, 01:59 PM UTC

   We are aware of an issue where some customers are reporting that data is not being populated in their analytics dashboards. Our team is actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.

2. identified May 27, 2026, 02:56 PM UTC

   We have identified the root cause of the issue impacting analytics dashboard data population. The issue was caused by a breaking change introduced in the API of one of our third-party vendors. Our team is actively working on implementing the necessary updates to restore normal data processing as quickly as possible. We will continue to provide updates as progress is made.

3. monitoring May 27, 2026, 03:53 PM UTC

   Our team has implemented a fix for the analytics dashboard data population issue, and the changes are currently undergoing QA testing. We will provide additional updates as testing is completed and deployment timing is confirmed.

4. monitoring May 27, 2026, 04:47 PM UTC

   We have successfully applied and validated the fix for a subset of customers. Deployment of the fix to all customers is now underway. Due to the scope of the rollout, it will take some time for the changes to fully propagate across all environments. We will continue to provide updates as deployment progresses.

5. monitoring May 27, 2026, 06:07 PM UTC

   The issue impacting analytics dashboard data population has been resolved. The fix has now been deployed to all customers, and we are continuing to monitor the system to ensure everything is functioning as expected.

6. resolved May 28, 2026, 01:25 PM UTC

   The issue impacting analytics dashboard data population has been fully resolved. After a period of monitoring, we have confirmed that the system is functioning as expected and all dashboards are populating data normally.