Is Cadmium down?

We are aware of an issue where some customers are reporting that data is not being populated in their analytics dashboards. Our team is actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.

We have identified the root cause of the issue impacting analytics dashboard data population. The issue was caused by a breaking change introduced in the API of one of our third-party vendors. Our team is actively working on implementing the necessary updates to restore normal data processing as quickly as possible. We will continue to provide updates as progress is made.

Our team has implemented a fix for the analytics dashboard data population issue, and the changes are currently undergoing QA testing. We will provide additional updates as testing is completed and deployment timing is confirmed.

We have successfully applied and validated the fix for a subset of customers. Deployment of the fix to all customers is now underway. Due to the scope of the rollout, it will take some time for the changes to fully propagate across all environments. We will continue to provide updates as deployment progresses.

The issue impacting analytics dashboard data population has been resolved. The fix has now been deployed to all customers, and we are continuing to monitor the system to ensure everything is functioning as expected.

The issue impacting analytics dashboard data population has been fully resolved. After a period of monitoring, we have confirmed that the system is functioning as expected and all dashboards are populating data normally.

Incident window: 5/7/2026 9:02 PM ET – 5/8/26 7:40 AM ET Last night, EthosCE LMS sites experienced intermittent 500 errors on pages that use search functionality. The issue has been resolved and all sites are operating normally. What happened At 9:02 PM ET, one of the data nodes in the OpenSearch cluster supporting EthosCE became unavailable. The remaining nodes were near disk capacity, which prevented the cluster from automatically rebalancing and self-healing. At 4:51 ET, the original node came back online and sites were operational. While the system was online, the replicas were still in a bad state and could not handle a failover. At 7:41, space was added to the replicas and they were fully operational again. Impact Between 9:02 PM ET on 5/7 and 4:51ET on 5/8, intermittent 500 errors on EthosCE LMS pages that rely on the Drupal Search API. After 4:51 ET, all site were fully operational again. Course content, user accounts, and non-search functionality were not affected. No data was lost. Resolution Engineering restored the failed node and brought the cluster back to a healthy state. Search-dependent pages have been verified as functioning normally. We apologize for the disruption and appreciate your patience.

Incident window: 5/7/26 8:15 PM PM PDT – 8:57 PM ET Yesterday evening, customers experienced widespread errors and timeouts when using the platform. Service has been fully restored. What happened Our primary database became overloaded under heavy concurrent activity, causing requests to stall. The system failed over standby database at 8:27 PM ET, which resolved the database issue. However, our application servers did not automatically reconnect to the new database and had to be replaced with fresh instances to restore service. Impact • Elevated errors and timeouts across the platform • Service restored progressively as new application servers came online • No data was lost Resolution Full service was restored by 8:57 PM ET and the platform has been stable since.

We are currently experiencing an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are actively working with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

We are continuing to experience an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are continuing to work with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

The issue affecting the course catalogue in EthosCE has been fully resolved. The root cause was identified as a disruption with a third-party service, which has now been addressed. The course catalogue is loading normally and all related functionality has been restored.

This issue is now resolved. The course catalogue in EthosCE is fully operational, and no further action is required.

We are aware of an issue causing the dashboard widgets to not display within Eventscribe Onsite. We have identified the issue and are working on a resolution. We'll provide an update when we next have additional information.

This issue has been resolved and dashboard widgets are now displaying within Eventscribe Onsite.