Cadmium Outage History
Cadmium is up right nowPingoru has recorded 52 incidents for Cadmium: 19 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 112 of 720 (16%) |
| May 2026 | 3 | 23 of 744 (3%) |
| June 2026 | 1 | 7 of 720 (1%) |
| July 2026 | 2 | 105 of 744 (14%) |
| August 2026 | 2 | 572 of 744 (77%) |
| September 2026 | 2 | 93 of 720 (13%) |
| October 2026 | 4 | 303 of 590 (51%) |
Incidents, newest first
Notice July 17, 2025 Posters not loading in the Mobile App 16h 44m Mobile App
Started Jul 17, 2025, 09:15 PM UTC· resolved Jul 18, 2025, 02:00 PM UTC
- monitoring Jul 17, 2025, 09:15 PM UTC
Posters not loading in the mobile app were affected between 1:03 PM - 3:11 PM ET. A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- monitoring Jul 18, 2025, 01:59 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
- resolved Jul 18, 2025, 02:00 PM UTC
This incident has been resolved.
Major July 6, 2025 Investigating issue with Registration module 1h 11m Registration
Started Jul 06, 2025, 10:03 AM UTC· resolved Jul 06, 2025, 11:14 AM UTC
- investigating Jul 06, 2025, 10:03 AM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- identified Jul 06, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 06, 2025, 11:14 AM UTC
The issue has been resolved.
- postmortem Jul 08, 2025, 05:06 PM UTC
A technical issue affected the Eventscribe Registration API service and dashboard due to a mismatch in the application’s classpath after an upgrade. The issue was promptly identified and resolved through a task definition update and service redeployment. Full functionality was restored by 6:30 AM Eastern, and regression testing confirmed that all systems were stable.
Minor July 2, 2025 Upload Functionality for Warpwire VOD Currently Unavailable 18h 15m Warpwire
Started Jul 02, 2025, 07:41 PM UTC· resolved Jul 03, 2025, 01:56 PM UTC
- investigating Jul 02, 2025, 07:41 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.
- identified Jul 02, 2025, 08:13 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- monitoring Jul 02, 2025, 08:16 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- resolved Jul 03, 2025, 01:56 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Major June 27, 2025 EthosCE Service Disruption 2h 36m EthosCE
Started Jun 27, 2025, 05:17 PM UTC· resolved Jun 27, 2025, 07:54 PM UTC
- investigating Jun 27, 2025, 05:17 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- resolved Jun 27, 2025, 07:54 PM UTC
The issue is resolved. The root cause was a massive bot traffic spike, which has been mitigated at this time.
Major June 22, 2025 EthosCE SCORM Outage 23h 16m EthosCE
Started Jun 22, 2025, 01:07 AM UTC· resolved Jun 23, 2025, 12:23 AM UTC
- identified Jun 22, 2025, 01:07 AM UTC
Our team is aware of a SCORM outage and is working to restore service as quickly as possible.
- monitoring Jun 22, 2025, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2025, 12:23 AM UTC
The issue has been resolved.
Minor June 21, 2025 Scheduled Maintenance 20h EthosCE
Started Jun 21, 2025, 05:05 AM UTC· resolved Jun 22, 2025, 01:05 AM UTC
- investigating Jun 21, 2025, 05:05 AM UTC
We are aware of an issue regarding EthosCE Analytics and are working on restoring service as soon as possible. Thank you for your patience!
- resolved Jun 22, 2025, 01:05 AM UTC
This incident has been resolved.
Minor June 16, 2025 EthosCE Degraded Performance 50m EthosCE
Started Jun 16, 2025, 05:16 PM UTC· resolved Jun 16, 2025, 06:07 PM UTC
- investigating Jun 16, 2025, 05:16 PM UTC
Our team is aware of degraded performance for EthosCE and is working swiftly to identify the root cause.
- resolved Jun 16, 2025, 06:07 PM UTC
The issue has been resolved. Please open a support ticket if you observe degraded performance.
Critical May 12, 2025 EthosCE Test Environment 1h 45m EthosCE
Started May 12, 2025, 02:17 PM UTC· resolved May 12, 2025, 04:03 PM UTC
- investigating May 12, 2025, 02:17 PM UTC
We are aware there is a service disruption in the EthosCE test environment and are working resolve services as quickly as possible. This issue only effects the test environment.
- resolved May 12, 2025, 04:03 PM UTC
This incident has been resolved.
Major February 28, 2025 MyCadmium Service Outage 1h 43m myCadmium
Started Feb 28, 2025, 02:02 PM UTC· resolved Feb 28, 2025, 03:46 PM UTC
- investigating Feb 28, 2025, 02:02 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- investigating Feb 28, 2025, 02:31 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- identified Feb 28, 2025, 02:32 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- monitoring Feb 28, 2025, 02:36 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
- resolved Feb 28, 2025, 03:46 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
- postmortem Mar 11, 2025, 03:33 PM UTC
An abnormal amount of traffic to some pages caused one of the myCadmium servers to be unresponsive. As a result, some users were not able to access [www.mycadmium.com](http://www.mycadmium.com/) during the hours of 8:31 AM - 8:53 AM ET and 12:00 PM - 1:00 PM ET on February 28, 2025.
Minor February 4, 2025 Registration Form Unavailable 1d 23h Registration
Started Feb 04, 2025, 04:38 PM UTC· resolved Feb 06, 2025, 04:35 PM UTC
- investigating Feb 04, 2025, 04:38 PM UTC
Our team is aware there is a service disruption with registration forms and is working swiftly to identify the cause. Thank you for your patience.
- identified Feb 04, 2025, 04:50 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- identified Feb 04, 2025, 05:24 PM UTC
Our team is continuing to work on putting a fix in place. We will provide an update as soon as we have more information.
- identified Feb 04, 2025, 05:53 PM UTC
Our team is continuing to work on putting a fix in place. We will provide an update as soon as we have more information. Thank you for your patience!
- monitoring Feb 04, 2025, 06:01 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- resolved Feb 06, 2025, 04:35 PM UTC
The issue has been resolved. We will share root cause analysis shortly.
- postmortem Feb 06, 2025, 04:35 PM UTC
On February 4, 2025, at 3:44 AM ET, a change to Eventscribe Registration was released that caused a bug in some user-facing registration flows. This bug caused invalid data to be stored. User reports surfaced around 10:49 AM ET. Our team identified the problem and worked to resolve it, releasing a fix by 12:52 PM ET. During this time, we took measures to minimize impact, including temporarily pausing affected services by taking the registration forms offline. The issue has been fully resolved, and we have coordinated with customers that have been the impacted to resolve affected data.
Minor December 2, 2024 Elevate Degraded Performance- 12/2/24 3h 10m Elevate
Started Dec 02, 2024, 04:13 PM UTC· resolved Dec 02, 2024, 07:24 PM UTC
- investigating Dec 02, 2024, 04:13 PM UTC
We are currently investigating an issue where sites are intermittently displaying a 504 error and unable to load properly.
- monitoring Dec 02, 2024, 04:33 PM UTC
The issue is resolved and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please open a ticket at the support desk.
- resolved Dec 02, 2024, 07:24 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Minor November 14, 2024 Intermittent Service Disruption in Eventscribe Onsite 6h 34m Onsite
Started Nov 14, 2024, 02:33 PM UTC· resolved Nov 14, 2024, 09:08 PM UTC
- investigating Nov 14, 2024, 02:33 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.
- monitoring Nov 14, 2024, 02:54 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
- resolved Nov 14, 2024, 09:08 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Minor November 7, 2024 Elevate Issues Uploading & Cloning Content 1h 25m Elevate
Started Nov 07, 2024, 05:06 PM UTC· resolved Nov 07, 2024, 06:32 PM UTC
- investigating Nov 07, 2024, 05:06 PM UTC
We are currently investigating an issue causing disruptions uploading content or cloning content. This is a result of a service interruption at our file hosting provider.
- resolved Nov 07, 2024, 06:32 PM UTC
The incident has been resolved by our 3rd party provider. All content upload and cloning services are operational.