Cadmium incident

Support Phone System Availability

Resolved after 1 hour 40 minutes, affecting Registration and Elevate and 1 more, on September 5, 2025.

resolved Sep 05, 2025, 08:54 PM UTC

The issue with our phone system has been resolved, and all services are now operating normally. We appreciate your patience while we worked to address the problem and apologize for any inconvenience this may have caused. Thank you for your understanding.

Started
Sep 05, 2025, 07:14 PM UTC
Resolved
Sep 05, 2025, 08:54 PM UTC
Duration
1h 40m
Detected by Pingoru
Sep 05, 2025, 07:14 PM UTC

Affected components

RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey Magnet

Update timeline

  1. identified Sep 05, 2025, 07:14 PM UTC

    We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.

  2. resolved Sep 05, 2025, 08:54 PM UTC

    The issue with our phone system has been resolved, and all services are now operating normally. We appreciate your patience while we worked to address the problem and apologize for any inconvenience this may have caused. Thank you for your understanding.

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