Braze incident

Data Processing and Messaging Sending latency impacting US01

Minor Resolved View vendor source →

Braze experienced a minor incident on July 11, 2025 affecting Data Processing and Outbound Messaging, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 07:43 AM UTC
Resolved
Jul 11, 2025, 08:19 AM UTC
Duration
35m
Detected by Pingoru
Jul 11, 2025, 07:43 AM UTC

Affected components

Data ProcessingOutbound Messaging

Update timeline

  1. investigating Jul 11, 2025, 07:43 AM UTC

    Our engineering team is investigating elevated Messaging Sending and Data Processing latency affecting the US01 cluster. We are actively working to identify the root cause and implement a resolution as quickly as possible.

  2. monitoring Jul 11, 2025, 07:57 AM UTC

    Braze Engineers have implemented a fix for the issue, and we are observing improvements in processing speed. Engineers are now working to process the backlog of messages.

  3. resolved Jul 11, 2025, 08:19 AM UTC

    The backlog of messages has now been processed. The incident is now considered resolved.