Braze experienced a notice incident on July 13, 2026, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 13, 2026, 06:43 PM UTC
Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message: "Connection unstable - Check your Wi-Fi or internet signal and try again". We are actively investigating the issue and will provide updates as more information becomes available.
- monitoring Jul 13, 2026, 08:54 PM UTC
A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.
- resolved Jul 13, 2026, 09:31 PM UTC
The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.